Join us for a seminar on
The Art of Retention: How to Create Customer Loyalty
Hosted by Quontic Bank
Presented by Better Business Bureau Serving Metropolitan New York
Join us for an exploration into the power of the four “R”s: Respect – Responsiveness – Reputation – Repeat Business. Sounds simple enough, but all too often businesses neglect the basics of good customer service and face the prospect of an eroding repeat customer base.
Topics that will be covered include:
*Typical customer complaint patterns
*The benefits of ethical sales practices
*Safeguarding customer data
*Managing your online presence
Wednesday, Feb. 8th | 5:30 – 7:30 p.m.
Quontic Bank, 31-05 Broadway, Astoria, NY 11106
Please contact Nicole Brigati at firstname.lastname@example.org to confirm attendance.